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November 28, 2018 – Flagstar Bank will welcome 50,970 customers of Wells Fargo Bank in the Upper Peninsula of Michigan to the Flagstar family beginning Friday, Nov. 30. That’s when the 52 branches of Wells Fargo Bank in the Midwest slated to be acquired by Flagstar will officially join the Flagstar family.
The transition from Wells Fargo to Flagstar in the Upper Peninsula will launch Friday, Nov. 30, at 3 p.m., when branches will close and remain closed over the weekend. The branches will reopen as Flagstar Monday, Dec. 3, with normal business hours. While signs will change, customers will see the same familiar faces and staff in their bank branch.
Over the past several weeks, Flagstar has communicated directly with customers to prepare for a smooth transition and to share the information below. It is provided here as a reminder, with additional details and answers to questions available at flagstar.com/welcomewells.
Customer Checklist:
- Customers should activate their Flagstar Bank Debit/ATM card as soon as they receive it and begin using their new card Dec. 1. Cards may be activated by calling (844) 368-1838. Be sure to listen to all prompts before entering the requested information.
- Wells Fargo debit cards will no longer work after Nov. 30.
- Beginning 9 a.m. ET, Monday, Dec. 3, customers can enroll in and begin using Flagstar Online Banking at flagstar.com, or download the new Flagstar Mobile app.
- Online banking will not be available over the weekend. Please plan accordingly.
- Customers will be able to use their Flagstar Debit card for transactions over the weekend. Transactions made during “conversion weekend” may not immediately appear on account balances when customers log in to online or mobile banking. Updates will be completed by end of day Tuesday, Dec. 4.
- Customers will receive new Flagstar deposit account checks prior to the transition and should begin using them Dec. 1.
- Initial checks will contain the primary account holder’s name only. Customers will have the option to reorder checks with the names of all account signers.
Customer Need-to-Know Info
- ATMs at some bank branch locations will be temporarily unavailable from late in the day Nov. 30 through Dec. 4. However, Flagstar’s extensive network of 56,000 fee-free ATMs via the Allpoint and Presto networks will give customers access to cash over the weekend and beyond. These ATMs are available at most CVS, Walgreens, Target, Kroger, Publix, Safeway and Circle K locations. Visit flagstar.com/locations to find an ATM near you.
Flagstar Bank is proud to begin serving these customers in the Upper Peninsula of Michigan. Flagstar sees customers for who they are—and where they want to go—so they can craft solutions for each personal and business banking customer.
Customers can call (888) 248-6423, Monday -Friday 7:30 a.m.-9 p.m. ET, Saturday 8:30 a.m.- 6 p.m. ET, or stop by their local branch, or visit flagstar.com/welcomewells for more details.
