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The Centers for Medicare & Medicaid Services (CMS) recently introduced the first patient experience of care star ratings on Home Health Compare and Aspirus At Home has received five stars.
The five-star rating is the highest available and reflects the best patient experience. The Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey star ratings are based on feedback provided by patients about their experiences of care ranging from one star to five stars.
“Our patients are our top priority and our staff strives to provide professional, caring and personal care every day so they can stay in the comfort of their own homes,” said Aspirus At Home Director of Operations Gladys Polzien, RN, MSN. “Caring for people in their homes is a privilege we don’t take lightly, because when they are satisfied with their care it can help achieve the best possible outcomes.”
Home Health Compare is CMS’s public information website that provides information on how well Medicare-certified agencies provide care to their patients. There are more than 11,000 agencies with data on Home Health Compare, and more than 6,000 of them now have patient care experience star ratings.
The HHCAHPS patient experience star ratings are based on patient survey responses related to:
- Care of Patients
- Communication Between Providers and Patients
- Specific Care Issues
- Overall Rating of Care Provided by the Home Health Agency
- Survey Summary star rating
Aspirus At Home serves the skilled home health and supportive home care needs of people in six Upper Peninsula counties, and northern and central Wisconsin.
